Virgin Media Installation Time Slots

1. Virgin Media Installation Time Slots Free
2. Virgin Media Installation Time Slots App

Take control of your new TiVo^® box

My virgin media contract is up in a few months and I intend to move to a openreach based service as I am not happy with the Virgin media speeds. A couple of years ago, I had an extension built on my bungalow. During this extension, the builders but through the phone line. The patched the cable back up, the built around it. Virgin Media failed to install the cables needed to connect a broadband service. Turn up in the agreed time slot. It has offered you £30 credit as a gesture of goodwill for the time taken. Your weekday installation time slot is 1-6pm as in they will turn up at anytime in that slot, not at a time of your choosing, weekends would be saturday only. They will once again have the same. Installation was yesterday (Friday 6th) my old broadband is ending today or tomorrow and I have no sense that Virgin will be working in time. Customer service is indeed non-existent. Noone answers the phone and their 'live chat' isn't live at all.

It couldn't be easier to get to grips with your new TV service. Here you'll find a handy guide to your TiVo service's main features. Watch our step-by-step videos. Or follow the 'how to' instructions below.

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Sick of watching the same old shows?

The Discovery Bar is here to help you. It recommends new things for you to try. There's a constantly updated list of shows you might like, based on the TV show you're browsing, the most popular shows and our favourites too.

Step 1
From the top item in the menu, use the 'up' arrow to move into the Discovery Bar. When you highlight something in the bar, you'll see more details about it.

Step 2
Press the 'backward' arrow and 'forward' arrow to move around the bar.

Missed your favourite show? Catch Up later.

Your TiVo box lets you scroll back in time using your TV Guide and watch any show from the last seven days that displays a Catch Up TV symbol. That includes all your favourites on Channel 4 and Channel 5.

Step 1
Go to your TV Guide. Select your channel and press or to scroll back through the history of shows.

Step 2
Shows available as Catch Up TV are indicated with this symbol:

Step 3
Highlight the show you want.

Or you can select the Catch Up & On Demand option from the Home menu and take your pick.

You can also watch your favourite BBC shows through the iPlayer app.

How to create a Series Link

Step 1
Press Guide on your TiVo remote.

Step 2
Highlight the show you'd like to record and press OK.

Step 3
Select Series Link & Other Options.

Step 4
Press OK.

Step 5
Select Get a Series Link.

You've got all this great TV to watch, but you're not always around to catch it. Wouldn't it be good if your TiVo box saved it for you, ready for you to watch when you've got a moment? And not just a movie or an episode, but a whole series.

Luckily your TiVo box has enough space to store all your favourites.

If a show is part of a series, you can create a Series Link. This will automatically record every episode of the series that airs on the selected channel, even if the time slot changes.

You can also catch up with some of your favourite shows using the BBC iPlayer, 4oD and Demand 5 apps on your TiVo box.

Deleted something you shouldn't have? All is not lost. You can simply retrieve it from your Deleted Items and you're back in business again.

How to retrieve deleted recordings

Step 1
Press My Shows on your remote control.

Step 2
Scroll to the bottom of the list and select the Recently Deleted folder.

Step 3
Select the show you want to rescue and select Recover this show.

Help direct to your sofa

Everyone needs a little help now and then. So we've created a special Help app on your TV to cope with any hiccups you might have with your TiVo service.

You'll also find all sorts of information about other Virgin Media products and services while you're there, too. It's a one-stop help shop you can access any time, from your sofa.

Need to adjust your settings?

You can set up your TiVo service just the way you want it. Fancy creating a list of your favourite channels? Or adjusting your parental control settings, so you can shield what your little ones see? It's easy to do.

Have a look at our online TiVo help section for more information.

How to find the Help app

Step 1
Select Help & Settings on the Home screen.

Step 2
Select Help.

Find out about charges that you may incur as a Virgin Media customer outside of the standard subscription to your package/services.

Below is an explanation of the different charges you may incur and our latest charges are shown in the table at the bottom.

Service Activation

When we activate your services for the first time or when you ask to make changes to your services, for example by adding a TV package to your Broadband service, you will normally be required to pay an activation fee.

Equipment Activation

When we provide you with equipment that enables receipt of your service (e.g. a set top box, broadband hub or booster), either for a new service or as a replacement for an existing service, you will normally be required to pay an activation fee.

Installing Our Equipment – Quickstart (self-installation) and Technician Installation

We have a self-installation option called Quickstart. This is usually available where the home has recently had an active Virgin Media fibre broadband service and is available on most, but not all, Virgin Media packages.

We do not charge a fee for Quickstart installation and where you require our equipment to connect to our services you can choose how these will be sent to you. If you choose the convenience of the Click and Collect service from your nearest CollectPlus store, we do not charge a delivery fee. If you choose to have the equipment delivered to your home, or an alternative address, we will normally charge a home delivery fee.

If Quickstart is not available, we will provide a technician to carry out the installation, and there will be no charge for this.

If QuickStart is available to you but you decide that you would prefer a technician to install our equipment, you will normally need to pay a technician installation fee. Someone over the age of 18 will need to be present at a time that we will agree with you in advance.

Transferring Service To A New Address

If you move home to another address we cannot guarantee to be able to provide you with our services at your new address.

If we are able to provide the services to your new address, you will normally have to pay a service transfer fee. The charge is to cover the costs incurred by us when arranging the transfer and set up of your services at your new address.

Paper Bills

Most of our customers receive their bills via E-billing. If you choose to receive a paper version of your bill, you will normally be charged a paper bill fee. To be able to receive an E-bill, you need to provide us with a valid e-mail address.

If you require an alternative format bill, such as braille or audio, you will not be charged.

Payment Handling

Unless you pay by Direct Debit you may be charged a payment handling fee. Payment can also be made by cash, cheque, credit and debit card, but may be subject to this fee.

Late Payment

If your payments are not received by Virgin Media by the due date shown on your bill, you will normally be charged a late payment fee. This charge is to cover the costs incurred by us in chasing and collecting late payments and providing services during this time.

Failed Payment

If any cheque or direct debit is cancelled or not cleared by your bank or building society you may face a failed payment fee. This fee is to cover the cost to us levied by your bank or building society.

Technician Appointments

If maintenance or the correction of a fault requires a technician visit to your address, and is the result of the intended treatment and use of our equipment, there will be no charge for this visit. Someone over the age of 18 must be present at the time of the visit that we have agreed with you in advance.

If the need for a technician visit is the result of one or more of the following you will normally be charged a fee for the technician visit and may be responsible for other associated costs:

- A request by you to change the home set up of your services (for example if you would like your equipment moved to a different location)

- Misuse, neglect of, accidental or wilful damage to our equipment;

- Failure to follow responsible instructions regarding our equipment;

- Tampering or disassembling the equipment without our consent or instruction; or

- Fault in, or any other problem (including set up and specification) associated with, your equipment or any system that is not provided by us as part of our services.

Equipment includes, amongst other things, any cable modem, set top box, cables and ducts.

Missed Appointments

If you miss or prevent installation or maintenance from being carried out at a time we have agreed - with you in advance, or if you fail to tell us that an appointment is no longer required by 12pm on the day before the appointment, you may be charged a missed appointment fee. From March 2019 you will be required to tell us at least 24 hours before the appointment or you may be charged.

Early Disconnection

As part of a fixed term contract with us, you agree that you’ll continue with your chosen services at your current address for a minimum period. If you decide to end part or all of your services during a minimum period, then you will normally be charged an early disconnection fee instead of the remaining payments for the minimum period of your services.

Further information about early disconnection fees can be found here.

Non Returned Equipment

If we or you end your services, you may be required to return any equipment in a reasonable condition. In special circumstances we may provide a service to collect it. If you fail to return or make available the equipment for collection, you will normally be charged for the replacement cost and reasonable recovery costs for that equipment. If you do return the equipment to us within 80 days of your services being ended, you will be refunded via a bill credit on your next available bill. If this means your account is left in credit we will send you a cheque for the amount you are owed, which you need to put into your bank or building society within 6 months.

If we have supplied you with any equipment which is not required to be returned, we'd encourage you to dispose of it responsibly if you're no longer using it. You can find more information on how to do this here.

Home Phone Call Costs

Virgin Media Installation Time Slots Free

Information about call costs can be found here.

Below you can see the latest charges that you may incur:

Virgin Media Installation Time Slots App